At xiaoohenbuhuichiren Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read it carefully before making a purchase.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. To cancel an order, please contact our customer service team as soon as possible with your order details. Cancellation requests are processed within 1-2 business days, and refunds typically reflect in your account within 5-7 business days, depending on your financial institution.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Returned items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may be refused.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing times.
Refunds typically include the purchase price of the item(s) and applicable taxes. Original shipping fees are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the actual return shipping cost from your refund amount.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues.
For credit card payments, it may take additional 2-3 billing cycles for the refund credit to appear on your statement. If you paid via PayPal or other electronic payment methods, please verify that the email address associated with your payment account is correct and active.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: xiaoohenbuhuichiren Holdings
Address: 27 Kralja Milana Street, 11000 Belgrade, Serbia
Phone: +381 11 328 4756
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
